fb99 Frequently
Asked Questions

fb99 requires a valid government-issued photo ID for KYC verification before your first withdrawal is processed. Accepted documents include a National Identity Card (NID), a valid Bangladeshi passport, or a driving licence. You will also need to submit a selfie holding your ID. Documents should be clearly legible; blurred or cropped images will be rejected and delay processing.

You can reset your fb99 password from the login page by clicking "Forgot Password" and entering your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. If you no longer have access to your registered email or phone number, contact fb99 support via live chat to verify your identity and regain access.

No. fb99 strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of the Terms and Conditions and will result in all associated accounts being suspended and any pending balances being voided. If you believe a duplicate account was created in error, contact fb99 support immediately to resolve the issue before it affects your funds.

To close your fb99 account permanently, contact the support team via live chat or email at [email protected] with the subject line "Account Closure Request". Withdraw any remaining balance before submitting the request, as closure processing may take 3–5 business days. If you are closing your account due to gambling concerns, fb99 also offers a free self-exclusion option under Account Settings → Responsible Gaming.

To deposit via bKash on fb99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), and fb99 will display a merchant number and reference code. Open your bKash app, choose "Send Money" or "Payment", enter the provided merchant number, the exact amount, and the reference code in the reference field. Your fb99 account is typically credited within 1–5 minutes.

Nagad deposits on fb99 are processed in real time and typically appear in your account balance within 1 to 5 minutes of a successful transaction. If your Nagad deposit has not appeared after 15 minutes, check that the exact reference code was entered correctly in the Nagad app. If the funds were debited from your Nagad wallet but not credited to fb99, contact support immediately with your Nagad transaction ID.

The minimum deposit on fb99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum deposit is ৳500. Visa and Mastercard card deposits carry a minimum of ৳500 as well. There is no maximum deposit cap for standard accounts, though large deposits may trigger an enhanced verification review.

The minimum withdrawal amount on fb99 is ৳500 across all supported payment methods. Withdrawals to bKash, Nagad, and Rocket are typically the fastest, completing within 30 minutes to 4 hours during business hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may take 1–3 business days. KYC verification must be fully completed before any withdrawal is approved.

fb99 does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees independent of fb99. For example, bKash charges a send-money fee that is deducted from your wallet balance. Always check your payment provider's current fee schedule to understand the full cost of a transfer.

A withdrawal pending for more than 24 hours on fb99 usually indicates one of three things: your KYC documents are incomplete, the withdrawal amount requires an additional compliance review, or your payment details contain an error. Log in to your fb99 account and check for any pending verification notifications. If everything looks correct on your end, contact the support team via live chat with your withdrawal reference number for an immediate status update.

Yes, fb99 covers Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ODI World Cup, Test series, and other major international cricket tournaments with live and pre-match betting markets. Markets include match winner, top batsman, top bowler, total runs, fall of first wicket, over-by-over run lines, and more. Bangladesh Tigers fixtures are featured prominently during international series.

fb99 offers a wide range of slot games from providers including Pragmatic Play, Spribe, Microgaming, NetEnt, and others. The library includes classic 3-reel slots, video slots with multiple paylines, Megaways titles, jackpot slots with progressive prize pools, and crash games. You can filter games by provider, volatility, and RTP from the Slots section of the platform. Mobile play is fully supported on Android and iOS browsers.

fb99 exclusively sources games from certified third-party game studios whose random number generators (RNGs) are independently audited for fairness. Providers such as Pragmatic Play, Evolution Gaming, and NetEnt publish their RTP and certification data openly. fb99 does not modify game logic or payout rates — the games run directly on the provider's certified servers. You can view the RTP of any slot by clicking the information icon within the game.

Yes, fb99 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open fb99bet.app in your smartphone browser (Chrome, Safari, or Firefox all work well) and log in as normal. The full range of cricket betting markets, slots, and live casino tables is available on mobile. For the best experience, use a stable Wi-Fi or 4G connection.

fb99's live casino section is powered primarily by Evolution Gaming and Ezugi, offering real-time dealer games streamed in high definition. Available titles include Live Baccarat, Live Roulette (European and Speed variants), Live Blackjack, Live Andar Bahar, Teen Patti, Dragon Tiger, and several game-show style titles. Tables with BDT-friendly minimum bets are clearly labelled for Bangladeshi players.

fb99 offers a welcome bonus for new players on their first deposit. To claim it, register your account, complete basic verification, make your qualifying first deposit of at least the stated minimum amount, and opt in to the bonus during the deposit flow. The bonus amount and percentage match are displayed on the Promotions page at the time of your registration. Bonus terms, including wagering requirements, expiry dates, and eligible games, are stated in full on the promotion detail page.

A wagering requirement (also called a rollover or playthrough requirement) means you must bet your bonus amount a specified number of times before the bonus converts to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before withdrawing. On fb99, each promotion page clearly states the applicable wagering multiplier, eligible game types, and the deadline by which wagering must be completed.

Free spins awarded through fb99 promotions typically come with a wagering requirement applied to the winnings generated from those spins, not the spins themselves. The specific multiplier varies by promotion — usually between 20x and 35x on free spin winnings. Some reload promotions offer lower or no wagering on free spin prizes. Always check the full terms on the relevant fb99 Promotions page before claiming a free spins offer.

Yes, fb99 operates a tiered loyalty programme that rewards consistent players with points for every real-money wager placed across sports betting, slots, and live casino games. Accumulated points can be redeemed for bonus credit or used to unlock higher VIP tiers, which carry benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive reload bonuses. Details of the current VIP tier structure are available in the Promotions section after login.

Bonus eligibility on fb99 varies by promotion. Most welcome bonuses are valid across slots and live casino games, while some sports betting promotions are specifically designed for cricket and other sportsbook markets. A small number of bonuses are restricted to a single game type. The eligible game categories for any bonus are always listed clearly under the terms section of that specific promotion — check before depositing to ensure your preferred game type qualifies.

fb99 operates as a safe and reliable platform, protecting all player data and financial transactions with industry-standard SSL encryption. Payment processing is handled through established mobile financial services (bKash, Nagad, Rocket) and major card networks, meaning your banking details are never stored directly on fb99 servers. Account access is protected by password authentication and optional two-factor verification via SMS OTP.

fb99 uses 256-bit SSL encryption on all data transmitted between your device and the platform. Financial transactions are processed through PCI-compliant payment gateways. fb99 does not sell or share your personal information with third-party marketers. Your data is handled in accordance with our Privacy Policy, which you can read in full at fb99bet.app/privacy-policy. For any data concerns, contact [email protected].

The minimum age to register and play on fb99 is 21 years old. This is strictly enforced — age verification is required before any withdrawal is processed, and fb99 reserves the right to request proof of age at any point during the account lifecycle. Any account found to belong to a player under 21 will be immediately suspended and all associated winnings will be voided in line with our Terms and Conditions.

If you feel that gambling is negatively affecting your life, fb99 provides a free self-exclusion tool accessible from Account Settings → Responsible Gaming. You can choose a temporary time-out (24 hours to 30 days) or a longer self-exclusion of 6 months or more. During self-exclusion, your account is fully locked and you will not receive any promotional communications from fb99. For permanent closure, contact [email protected] directly.

fb99 customer support is available 24 hours a day, 7 days a week. The fastest channel is live chat, accessible directly inside your fb99 account dashboard — typical response time is under 2 minutes. You can also reach the team by email at [email protected] for non-urgent queries or for requests that require written confirmation, such as account closure or self-exclusion. Support is provided in English.