fb99 Privacy Policy
— Your Data, Protected

This Privacy Policy ("Policy") sets out the basis on which fb99 ("fb99", "the Platform", "we", "us", "our") collects, processes, stores, and discloses personal data obtained from players ("you", "your") who register for and use the fb99 platform, accessible at fb99bet.app.

fb99 operates as an online sports betting and casino platform targeted at adult players in Bangladesh. In the course of providing our services — including account registration, sports betting, live casino, slots, and payment processing — we necessarily collect and handle certain categories of personal data. This Policy explains those activities in plain, readable English so that you understand exactly what happens with your information at every stage of your relationship with fb99.

By registering an fb99 account and using the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not register an account or use the fb99 platform. This Policy should be read alongside the fb99 Terms & Conditions, which are available at fb99 Terms & Conditions.

fb99 collects the following categories of personal data from players. The table below provides a structured overview of data categories, specific data points, and the purpose for which each category is collected.

fb99 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request, in which case that data is used solely to administer the exclusion.

fb99 collects personal data through the following channels:

• Direct registration: Information you provide when creating your fb99 account, including your name, date of birth, mobile number, email address, and chosen username.
• Identity verification: Documents and images you submit to complete KYC (Know Your Customer) verification, including government-issued ID and selfie photographs.
• Payment transactions: Data generated when you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, including transaction references and wallet identifiers.
• Platform interaction: Data automatically generated as you navigate and use the fb99 platform, including browsing behaviour, game sessions, and betting activity.
• Device and technical signals: Data automatically collected by our servers, including your IP address, device fingerprint, browser type, and operating system when you connect to fb99bet.app.
• Support interactions: Data you share when contacting the fb99 support team via live chat or email, including the content of your messages and any attachments you provide.
• Cookies and similar technologies: Data collected via cookies, pixels, and local storage as described in the Cookies & Tracking section of this Policy.

fb99 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your fb99 account, authenticate your identity at login, and manage your account settings and preferences.
• Age and identity verification: To confirm that you meet the 21+ age requirement before granting full access to the fb99 platform and before processing your first withdrawal.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), to reconcile transactions, and to produce account statements.
• Platform delivery and personalisation: To deliver sports betting markets, casino games, and slot content; to remember your preferences; and to tailor the product experience where appropriate.
• Security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, payment fraud, money laundering, and other prohibited conduct as described in the fb99 Terms & Conditions.
• Responsible gaming monitoring: To monitor betting patterns for signs of problem gambling, to administer self-exclusion and deposit limits you have set, and to enforce platform-imposed responsible gaming controls.
• Legal and regulatory compliance: To meet anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records required for compliance purposes.
• Customer support: To respond to your queries, investigate complaints, resolve disputes, and maintain a record of your support history.
• Platform improvement: To analyse aggregated usage patterns and identify technical issues, with the goal of improving the fb99 platform experience for all Bangladeshi players.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, OTP codes) and, where you have opted in, promotional communications about fb99 offers relevant to the Bangladesh market.

fb99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a clear legal basis to do so.

fb99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the fb99 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML obligations, identity verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to pursue fb99's legitimate business interests, including fraud prevention, platform security, and product analytics, where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for optional promotional communications. You may withdraw your consent at any time by updating your notification preferences in your fb99 account dashboard or by contacting support.

fb99 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. We may share your data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive the minimum data required to execute your requested transaction and to comply with financial regulations.
• Identity verification providers: Third-party KYC and age verification services receive identity documents and biometric images solely to perform verification checks on behalf of fb99.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data required to deliver game content and resolve game-related disputes. These studios operate under their own data protection policies.
• Technology and infrastructure providers: Cloud hosting, content delivery, and cybersecurity providers who process data on fb99's behalf under strict data processing agreements that prohibit independent use of your data.
• Competent authorities: Law enforcement agencies, financial intelligence units, or other government bodies where fb99 is required by law to disclose information.
• Professional advisors: Legal counsel, auditors, and compliance consultants, under enforceable confidentiality obligations.

Where fb99 engages third-party processors, we require contractual assurances that they will handle your personal data in a manner consistent with this Privacy Policy and applicable data protection principles.

fb99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data and identity records: Retained for the duration of your active fb99 account plus a minimum of five (5) years following account closure, to meet AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping practices.
• Betting and gaming logs: Retained for a minimum of three (3) years to support dispute resolution and responsible gaming monitoring.
• Support and communications records: Retained for three (3) years from the date of the last interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
• Technical and device logs: Retained for up to twelve (12) months for security and fraud detection purposes, after which they are aggregated or deleted.
• Self-exclusion records: Retained for the duration of the exclusion period plus five (5) years, to prevent circumvention through re-registration.

Upon expiry of the applicable retention period, fb99 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

fb99 uses cookies and similar tracking technologies on the fb99bet.app website to deliver core functionality, maintain your session state, and gather anonymised usage analytics that help us improve the platform. The categories of cookies used are described below:

• Strictly necessary cookies: These cookies are essential for the fb99 platform to function. They manage your login session, keep you authenticated as you navigate between pages, and prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting and notification choices — so that you do not need to reconfigure them on every visit.
• Analytics cookies: These cookies collect anonymised data about how players interact with the fb99 platform, including which pages are visited most frequently and where users encounter technical errors. This data is used exclusively to improve the platform and is not shared with advertisers.
• Security cookies: These cookies support fraud detection and device recognition features, helping fb99 identify unusual login patterns or suspicious activity on your account.

fb99 does not deploy third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your fb99 account.

fb99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fb99 platform, ensuring that your login credentials, payment details, and personal information are never exposed in plain text over the network.
• Password hashing using industry-standard one-way cryptographic algorithms. Your account password is never stored in readable form by fb99 and is never accessible to any staff member.
• OTP two-factor verification for new device logins and high-value withdrawal requests, adding an additional authentication layer beyond your username and password.
• Device fingerprinting and anomaly detection to identify and flag unusual login patterns, suspected account takeover attempts, and concurrent sessions from geographically inconsistent locations.
• Strict internal access controls ensuring that fb99 staff can only access player personal data to the extent required for their specific job function. All internal data access is logged and subject to periodic audit.
• Regular security assessments of the fb99 platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While fb99 takes all reasonable precautions to protect your data, no internet-connected system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, fb99 will notify affected players promptly and will take all appropriate remediation steps.

As a player registered with fb99, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the fb99 support team via live chat or by writing to [email protected]:

• Right of access: You have the right to request a copy of the personal data fb99 holds about you, together with information about how it is being used. fb99 will respond to verified access requests within a reasonable period.
• Right to rectification: If any personal data fb99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details — such as your email address or notification preferences — directly within your account dashboard.
• Right to erasure: In certain circumstances, you have the right to request that fb99 delete your personal data. This right is subject to limitations where retention is required to comply with legal obligations — for example, AML record-keeping requirements that apply following account closure.
• Right to restrict processing: You have the right to request that fb99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on fb99's legitimate interests, though fb99 may continue processing where it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

fb99 will not discriminate against you for exercising any of the rights listed above. Requests to exercise data rights will be responded to within a reasonable timeframe and will be verified for identity before any action is taken.

The fb99 platform is strictly restricted to adults aged 21 years and above. fb99 does not knowingly collect personal data from any individual under the age of 21. If fb99 becomes aware that personal data has been collected from a player who is under 21 years of age, the associated account will be immediately suspended, all personal data relating to that individual will be deleted from our systems, and the matter will be handled in accordance with our underage gambling procedures.

Parents and guardians who believe that a minor may have registered an fb99 account should contact the support team immediately via live chat or at [email protected] so that the matter can be investigated and the account closed without delay. fb99 takes underage gambling extremely seriously and cooperates fully with any request to remove a minor from the platform.

fb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect the way we collect or use your personal data — fb99 will notify registered players by email or via an in-platform notification at least seven (7) days before the revised Policy takes effect.

Non-material changes — such as typographical corrections, clarifications of existing statements, or updates to contact details — may take effect immediately upon publication. The "Last updated" date shown in the table of contents sidebar reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of how fb99 protects your data.

Your continued use of the fb99 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you disagree with any material change to the Policy, your recourse is to close your fb99 account and cease using the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb99 handles your personal data, please contact the fb99 data support team through the following channels:

• Live Chat: Available 24/7 inside your fb99 account dashboard. This is the fastest channel for all privacy-related queries and data rights requests.
• Email: [email protected] — plain text only, not a clickable link. Please include "Privacy Request" in your subject line. Responses are provided within 24 hours during standard operating hours.

fb99 is committed to addressing all privacy concerns promptly and fairly. Where a privacy complaint cannot be resolved through our standard support process, fb99 will escalate the matter to its internal compliance team and provide a formal written response within seven (7) business days.