fb99 Responsible
Gaming — Play Smart,
Stay in Control
fb99 believes that entertainment should never come at the expense of your wellbeing. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to keep gambling a positive, controlled experience — not a harmful one.
Gambling Should Be Entertainment — Nothing More
At fb99, responsible gaming is not a legal formality or a checkbox at the bottom of a page. It is a genuine, operational commitment that shapes how we design our platform, train our support staff, and build the tools available to every registered player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi.
The vast majority of fb99 players enjoy cricket betting, slots, and live casino games as a form of leisure — the same way someone might watch a BPL match or go to a cinema. For that majority, fb99 aims to deliver a smooth, fair, and enjoyable experience. But we also recognise that for a small number of players, gambling can shift from leisure into something harder to control. When that happens, fb99 wants to be the first resource you turn to — not the last.
This page explains the responsible gaming tools built into the fb99 platform, the warning signs of problem gambling, a short self-assessment questionnaire, and the steps you can take right now if you or someone you know needs help. All tools described here are available free of charge to every registered fb99 player, at any time, directly from your account dashboard.
fb99 strictly enforces a 21+ age requirement across every product on the platform — sports betting, slots, live dealer games, and all casino content. Age verification is mandatory before your first withdrawal, and our systems actively monitor for signs of underage access. If you are under 21, you must not use fb99.
For Adults Aged 21 and Above Only
fb99 is an adult entertainment platform. By registering an account, you confirm that you are 21 years of age or older and that gambling is legal in your jurisdiction. Players under 21 are strictly prohibited from accessing any part of the fb99 platform.
Responsible Gaming Tools on fb99
Every tool below is built into your fb99 account dashboard. Access them at any time — no waiting period, no fees, no judgment.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in BDT directly from your account settings. Once set, the limit applies immediately. Increasing a limit requires a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider. Decreasing a limit applies instantly.
Session Time Limits
Define how long you can stay logged in during a single session. When your set time is reached, fb99 will display a clear on-screen notification reminding you that your session limit has been hit. This helps you stay aware of how long you have been playing without interruption.
Reality Check Reminders
Enable periodic pop-up reminders at intervals of your choice — every 30 minutes, every hour, or every 2 hours. Each reminder shows you how long you have been playing and how much you have wagered during that session, keeping you grounded in the facts of your activity.
Time-Out / Cooling-Off
Take a short break from fb99 for a defined period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is suspended and you cannot deposit, bet, or access any games. You can activate a time-out instantly from your dashboard without contacting support.
Self-Exclusion
If you feel you need a longer break, self-exclusion allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked. You will not receive promotional communications. Reversal of self-exclusion requires a formal review process and is never instant.
Loss Limits
Cap the maximum amount you are willing to lose in a given period — daily, weekly, or monthly. Once your loss threshold is reached, you will be unable to place further bets until the period resets. Like deposit limits, reductions apply immediately while increases require a 7-day review window.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising these signs early — in yourself or in someone close to you — is the most important step toward getting help.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Gambling for longer sessions than intended, losing track of time while playing on fb99 or any other platform.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
Hiding your gambling activity from family members, friends, or colleagues in Dhaka or elsewhere.
Borrowing money, using savings, or selling personal items to fund gambling deposits via bKash, Nagad, or Rocket.
Neglecting work, studies, household responsibilities, or relationships because of time or money spent on gambling.
Thinking about gambling constantly — planning the next session, reliving past wins, or calculating future bets.
Using gambling as a way to escape stress, depression, anxiety, or difficult life circumstances.
Making repeated unsuccessful attempts to reduce, control, or stop gambling on your own.
Experiencing guilt, shame, or regret after a gambling session but returning to the platform soon after.
Financial difficulties — unpaid bills, mounting debts, or reduced spending on essentials — caused by gambling losses.
Are You Gambling Responsibly?
Reflect honestly on the following questions. There are no right or wrong answers — this is a private tool to help you understand your own relationship with gambling.
Have you ever gambled with money that was budgeted for essential expenses such as rent, food, utility bills, or school fees?
Have you ever felt the need to bet increasing amounts of money in order to feel the same level of excitement as before?
Have you ever lied to a family member or friend about how much time or money you have spent gambling?
Have you ever tried to stop or cut back on gambling and found that you were unable to do so on your own?
Have you ever felt that gambling was causing significant stress, conflict, or financial hardship in your daily life?
Have you ever borrowed money or sold possessions to fund gambling, or to pay back debts caused by gambling losses?
Understanding Your Results
This questionnaire is based on widely recognised responsible gambling screening frameworks. It is not a clinical diagnosis — it is a starting point for honest self-reflection. If your answers concern you, or if someone close to you has expressed worry about your gambling, that is reason enough to reach out. fb99's support team handles all responsible gaming queries with complete confidentiality.
Steps to Take Right Now
If you believe gambling is becoming a problem, these steps can help you regain control today. fb99 support is available at every stage.
Navigate to Account Settings → Responsible Gaming. All tools are available directly from this menu — no need to contact support unless you prefer to.
Start with a short time-out (24 hours or 7 days) to give yourself breathing room. This takes effect the moment you confirm it. Pair this with a deposit limit to restrict future spending when the time-out ends.
Open the live chat inside your account dashboard. Tell our team that you are concerned about your gambling. They are trained to assist without judgment and can walk you through self-exclusion, account closure, or any other measure you need. Email is also available at [email protected].
If you feel that a short break is not enough, request permanent self-exclusion. Your account will be fully and irreversibly closed. fb99 will retain your records for AML compliance but will never send you promotional material after a self-exclusion is confirmed.
Professional counselling and mental health support services are available in Bangladesh. Speak to a trusted doctor, counsellor, or community mental health professional if gambling has affected your wellbeing, relationships, or finances. fb99 encourages all players to seek professional help without shame.
Six Pillars of fb99 Responsible Gaming
These principles guide every responsible gaming decision we make at fb99, from platform design to staff training.
Strict 21+ Enforcement
fb99 verifies the age and identity of every player before their first withdrawal. Our systems actively screen for underage account activity and will suspend any account where age cannot be confirmed to the required standard.
Free Tools, Always Available
Every responsible gaming tool on fb99 — deposit limits, loss limits, time-outs, reality checks, and self-exclusion — is provided free of charge. There are no fees, no waiting queues, and no obstacles between you and the protection you need.
Irreversible Self-Exclusion
When a player requests self-exclusion, fb99 treats that request as final. The reversal process is intentionally difficult — requiring a formal review and a mandatory waiting period — so that moments of vulnerability do not lead to immediate re-access.
Non-Judgmental Support
Our 24/7 support team in Bangladesh is trained to handle responsible gaming queries with empathy and confidentiality. Whether you reach out via live chat or email, you will be met with understanding, not pressure to continue gambling.
No Predatory Marketing
fb99 does not send promotional communications to players who have activated responsible gaming limits or self-exclusions. We also do not target players who have shown signs of problem gambling with bonus offers designed to encourage continued play.
Ongoing Monitoring
fb99 monitors platform activity for behavioural patterns associated with problem gambling — such as extended sessions, rapid loss-chasing, and sudden deposit spikes. Where such patterns are detected, our team may proactively reach out to the player concerned.
Reach Out — We Are Here to Help
fb99 support is available around the clock. If gambling is affecting your life, please do not wait — contact us today.
Live Chat Support
The fastest way to reach the fb99 responsible gaming team. Available 24 hours a day, 7 days a week inside your fb99 account dashboard. Response time is typically under 2 minutes.
Email Support
Write to [email protected] with the subject line "Responsible Gaming Request". Our team will respond within 24 hours. Email is the recommended channel for self-exclusion requests requiring written confirmation.
Account Dashboard Tools
Log in to your fb99 account and navigate to Account Settings → Responsible Gaming to access deposit limits, session limits, reality checks, time-outs, and self-exclusion — all without needing to contact support first.
Play Responsibly — Enjoy fb99 on Your Own Terms
Set your limits, stay in control, and enjoy cricket betting, slots, and casino games as the entertainment they are meant to be. If you ever need support, fb99 is here — 24/7, free of charge, and without judgment.